Terms & Conditions

Welcome to our signaturemetalcards.com website, managed by Signature Metal Cards. When you use our website to place an order with us, these Terms and Conditions will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions before using this website. Receipt of acknowledgment of an order by you, constitutes your acceptance of our conditions and that they are the only conditions that apply to the contract.


Design Proof and Approval

Signature Metal Cards always supplies a digital design proof for approval before your cards are produced. Approval of the design proof includes the sales terms presented on our web site.


The colors viewed on your computer screen are only an indication of the final print result. If you have not signed off on a color proof or supplied copy for us to match the colors then your order will run to standard ink weights/colors and we will accept no liability for any color discrepancies, other than Pantone usages. Pantone colors may appear duller on metal compared to paper or plastic cards.


All sales are final upon proof approval. Customer is responsible for any misspellings, wrong numbers, logo inaccuracies, etc.


Pricing and Payments

All major credit card payments are accepted. Payment in full will be taken at this time and the contract will be in force unless approved credit is extended. The ownership of goods or products shall not pass to the customer until full payment is received.


All prices are in United States dollars. To convert accurately to your local currency, please use a website such as www.xe.com. All prices are shown include express courier shipping to your country. If you country or territory is not shown on our web site please contact us at sales@signaturemetalcards.com and we can supply pricing. All payments from outside of the United States or deliveries of product to locations outside of the United States must be made by bank transfer.


Quotes on non-standard products are valid for 28 days.


We reserve the right to make changes to our pricing due to changes in product offerings, courier charges, airfreight surcharges or typing errors.



Sample cards can be made of your card design before placing an order. Samples card payment will be refunded if the card order is for 1,000 cards or more but excluding shipping costs. For orders of fewer than 1,000 cards the sample fee cannot be reimbursed or deducted from the cost of your card order. Only the first sample order will be deducted from your invoice.


Acceptance of Orders

You can place an order online at our website at the ‘Order Your Cards’ section. Once you have paid and submitted your artwork we will send you a digital proof for final approval. Final email approval is considered binding.



Card manufacture normally takes 10 to 16 business days after approved design proof unless another date has been agreed upon beforehand and delivery is typically 2 to 5 days. All shipment times quoted are typical delivery times and are not guaranteed unless confirmed to you in writing. Delivery times can vary depending on order specification, your physical location and job size.


As the purchaser,  you must accept the actual delivery date and we shall not be liable for any losses, costs, damages or expenses suffered by you the purchaser or any other party as a result of any delay in delivery. Especially in cases where third parties i.e. subcontractors or couriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on our part.


Accepting your delivery by an Express Courier

Your purchase will be quality control checked prior to packing and delivery. It is sent via DHL, FedEx or UPS to your stated delivery address. It will then be fully insured whilst in transit to you. However, it is a condition of the insurance contract, and therefore your responsibility to ensure that you, or anyone receiving goods on your behalf, check all goods delivered by carrier before signing for and accepting them. If any damage is found, you must sign and mark the carriers delivery note as ‘damaged’ and report the complaint to us within 24 hours of delivery. If the delivery note has been signed for as ‘accepted in good condition’, or similar you will be in breach of this contract and be effectively invalidating the insurance. As a result you will have waived all right to claim for any repair or replacement.


If a shipment is returned due to an incorrect delivery address the return shipment will be assessed.



If you wish to cancel your order, please contact our Customer Care at sales@signaturemetalcards.com stating your intention to cancel the order. We cannot cancel an order after you have approved artwork.



We do not accept returned goods without a prior approved complaint. Always contact our Customer Service before a return is made. The customer is responsible for the shipping costs when returning goods.


Customer complaints

Complaints shall be in writing within 10 working days after delivery. Please contact our Customer Service team before any return of products can take place. We are not responsible for any indirect losses due to delayed deliveries.


Shipping damages

Please report shipment damages directly to the express courier company that delivers the products. If you cannot reach an agreement with the shipping company, contact us. We are not responsible for any shipping damages.


Customs Duties

All items are sold on a Delivery Duty Unpaid basis, so some customers may have to pay import duty or other taxes. Signature Metal Cards cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.


Signature Metal Cards can also not be held liable should local customs officials decide to hold or confiscate items for any reason.


As a guide to potential import duties and taxes, please visit:




We may change this website and correct or update information (including product information and pricing) on it or change these terms and conditions at any time without notice.


Liability and Indemnity

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.


Signature Metal Cards or it's affiliates will not be held responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.


We shall have no liability to you for any:

  • Consequential losses;
  • Loss of profits and/or damage to goodwill;
  • Economic and/or other similar losses;
  • Special damages and indirect losses; and/or
  • Business interruption, loss of business, contracts, opportunity, and/or production.


Force Majeure

We will not be liable for breach of contract arising from or caused by, directly or indirectly, force majeure, war, strikes, riots and civil commotions and natural disasters.


Intellectual Property Rights

Signature Metal Cards respects the intellectual property rights of others and expects users of our services to do the same. By engaging Signature Metal Cards, you are representing that you have full ownership of any intellectual property subsisting in the design and/or wording, or that you have the legal authority to use this design and/or wording. We will act on notices of alleged infringement that comply with applicable law and are properly provided to us, and we reserve the right to cancel any work alleged to be infringing any intellectual property rights without prior notice, at our sole discretion, and without liability to you.


Data Protection

Signature Metal Cards undertakes to process all personal data obtained by it through use of this website in accordance with its Privacy Policy and the principles provided by law. Please see the Privacy Policy for more information.



Arbitrations, where an agreement cannot be made are settled in Pensacola, FL.



If you prefer not to receive information from us, either through email or regular mail, please email us at: sales@signaturemetalcards.com

Please note that such requests may take up to 30 days to take effect.


Other conditions

We are not bound by customers own purchase order terms and conditions. Our full terms and conditions apply unless otherwise agreed by us previously in writing.



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51 E Gregory Street

Pensacola, FL 32502

+1 (850) 780-3388


© 2017 Signature Metal Cards

All Rights Reserved